Delivery

We will endeavour to dispatch all goods or services within 48 hours from order confirmation where the goods are in UK stock and within 7 days if the goods are in stock at our European Warehouse. This will be communicated to you upon order confirmation. We will advise you of estimated delivery time of goods out of stock upon enquiry. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.

We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.

Please note that we are currently not able to deliver to P.O. Boxes or military bases. Any duty and/or administration charges incurred by your parcel being delivered in the UK or overseas will need to be settled by you as ShimmerBox will not be held liable for these.

Making Returns

ShimmerBox has as its priority your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, please notify us by e-mailing us at sales@shimmerbox.co.uk within 28 days of purchase, we will then supply the address to return your order to and the process to follow.

Products should be returned with their original packaging we will be happy to exchange or refund. You have a legal obligation to take reasonable care of the goods when they are in your possession. Our returns policy does not apply to items sent to you in error.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our team will contact you.

For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.